RETURN POLICY

Return Policy Digital Goods

We stand behind our products and your satisfaction with them is important to us.  However, because our products are digital goods delivered via Internet download we generally offer no refunds.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.

If you cancel 16 days+ before the start date* we can refund everything except your initial deposit and credit card, bank transfer, PayPal fees.

We retain this to cover staff calls, emails and all our time spent planning, designing, costing and booking studio time with client/customer, client products,  and or suppliers, including our Square, Paypal or credit card fees to receive your deposit and make bookings with 3rd party hired services or suppliers. 

Refunds will NOT be given due to “not liking a photo”.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; FlashPro Photography services has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then (FlashPro) sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify(FlashPro), before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, (FlashPro)  will send the correct photo to the buyer free of charge.

Refunds are only issued if and any services have not been rendered.

Return Policy Photography

 Payments referred to herein shall not be refundable under any circumstances, including but not limited to the termination of this Agreement prior to any services being rendered unless services have not commenced.  

Refunds will NOT be given due to “not liking a photo”

Discounted Packages – Returns
Due to the custom pre-designed nature of these discounted packaged services, there are no refunds on any discounted services.  Special Discounted Packages are considered a custom product and therefore there are no refunds on any services unless when services have not commenced. 

PRINTS

All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. (FlashPro) does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders is due in full when the order is placed. 

Refunds  – Special Circumstances 

Refunds are issued by Sales Manager or Creative Director and must have approval of management prior to the issuing of any refund.  In most cases, due to the custom pre-designed nature of these discounted packaged services, there are no refunds on any discounted services. Albums ordered are considered a custom product and therefore there are no refunds on any custom orders.

How to Cancel

To cancel your order please follow this procedure

Any cancelation must be made in writing by email, by the person who booked, using the subject: CANCEL Cancellation refunds will be calculated as of the date we receive your written cancellation. So it’s vital you knowthat we received your email that day.

In order to let you know we received your email, you will receive an auto-reply confirming receipt, and it will be flagged as important to management. If you do not receive this auto-reply, contact us via the website homepage ‘Quick Question’ contact form. Please also try sending your email again from another email account.

Use of Copyright Material – Dispute or Claim Fraud 

We will seek the highest penalty give to the accordance of CIVIL AND CRIMINAL PENALTIES FOR VIOLATION OF FEDERAL COPYRIGHT LAWS FOR FLORIDA.

Copyright infringement is the act of exercising, without permission or legal authority, one or more of the exclusive rights granted to the copyright owner under Section 42 of the Copyright Act. These rights include the right to reproduce or distribute a copyrighted work. In the file-sharing context, downloading or uploading substantial parts of a copyrighted work without authority constitutes an infringement.

Penalties for copyright infringement include civil and criminal penalties. In general, anyone found liable for civil copyright infringement may be ordered to pay either actual damages or “statutory” damages affixed at not less than $500 and not more than $20000 per work infringed. For “willful” infringement, a court may award up to $20000 infringed.